The AI ​​assistant will advise Kazakhstanis at the 1414 contact center

The Ministry of Digital Development published the draft order on the Open Legal Entities portal for public discussion. The Ministry of Artificial Intelligence and Digital Development plans to launch a pilot project for the implementation of an AI assistant in the Unified Contact Center for e-government 1414. The goal of the project is to test “the use of generative artificial intelligence in the Unified Contact Center 1414 and increase the accessibility of government services,” Sputnik reports. The pilot project provides for a gradual expansion of the functionality of the AI ​​assistant, including consultations on public services and the provision of their results through dynamic services. For citizens, this will allow them to receive the necessary information and results of government services in voice format. For the state, it is to increase the efficiency of processing requests and reduce the load on operators, the department believes. Public discussion of the project is planned until September 15, 2026. Let us remind you that on October 9, 2026, the PROFIT Infrastructure Day conference will be held in Almaty, dedicated to smart infrastructure - from the office to the country. Kaspi Gold is now in Apple Pay The Kazakhstan IT services market has almost doubled Huawei Watch Fit 5 Pro:

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