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The Verge — AI

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AI hallucinations are making entitled customers even worse

Madison, a server in New York City, greets every table by asking about each diner's allergies. Lately, there have been some close calls. "Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions," says Madison, who…

The Verge — AIBy: Gaby Del ValleOctober 2, 2026 (Oct 2)
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AI Summary & Key Takeaways

  • Madison, a server in New York City, greets every table by asking about each diner's allergies
  • Lately, there have been some close calls
  • "Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions," says Madison, who…
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AI hallucinations are making entitled customers even worse

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